We do a lot of post-closing work for our clients. Build a garage, finish a basement, help with a new building they purchased. Below is Barn 1, just repainted, 7 yrs after the sale. One, it looks great. Two, it's amazing we've been doing this that long. Oh, if only those lonely country roads could talk, they could certainly tell some sorry stories about my first years doing this Catskill Farms thing. Lonely, hard, doubtful, steep learning curve. Wearing way too many unfamiliar hats - developer, designer, builder, employer, salesman and probably the hardest, customer service.
Now, I think we've mastered most of those, with customer service being about as important for us as it is for our clients. When I travel, purchase, shop, - I am subconsciously comparing our process with those I'm encountering and I have to say we rank up there pretty high, regardless of the hotel chain, car dealership, suit maker, realtor or bureaucrat I encounter.
Considering our clients are about the pickiest, most demanding, discerning demographic one can target, it's a high achievement. that caliber of expectations is all we know so we always had to deliver a product and process that met that set of high expectations.
Lucas wearing my boots, his superman shirt, his skull and crossbones thermals and his batman mask, at my office, waiting for some clients to show.
And adding the helmet for good measure.
Here was a run I was on in Saugerties out to an impossibly cool old lighthouse, through the high grass and marshes just after the Hudson high tide.
And Cottage 39 in Eldred, a 2 two bedroom 1.5 bath home that just went into contract.
And Farm 19 in Narrowsburg NY on 10 acres is moving right along.
I like your post. It is simple yet appreciable and for me this homes was quite unique. Thank you.
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