Now, I think we've mastered most of those, with customer service being about as important for us as it is for our clients. When I travel, purchase, shop, - I am subconsciously comparing our process with those I'm encountering and I have to say we rank up there pretty high, regardless of the hotel chain, car dealership, suit maker, realtor or bureaucrat I encounter.
Considering our clients are about the pickiest, most demanding, discerning demographic one can target, it's a high achievement. that caliber of expectations is all we know so we always had to deliver a product and process that met that set of high expectations.
Lucas wearing my boots, his superman shirt, his skull and crossbones thermals and his batman mask, at my office, waiting for some clients to show.
And adding the helmet for good measure.
Here was a run I was on in Saugerties out to an impossibly cool old lighthouse, through the high grass and marshes just after the Hudson high tide.
And Cottage 39 in Eldred, a 2 two bedroom 1.5 bath home that just went into contract.